Frequently Asked Questions
Voyages AquaTerra is a travel agency located at 118-B, boulevard Curé-Labelle in Laval, Quebec. It has been in business since 2001 and holds Quebec travel agent licence 702703. It belongs to the Voyages Synergia network, which brings together more than 1,000 advisors across Quebec.
The price is the same. The advisor is paid by the supplier, not by you. You pay what you would pay booking online on your own, with someone to call when a flight is cancelled or a hotel changes.
Booking with an agency that holds a Quebec travel agent licence gives you access to the Compensation Fund for Customers of Travel Agents. The fund covers specific situations, such as services paid for but not received or the bankruptcy of a supplier. Conditions and amounts are published by the Office de la protection du consommateur at opc.gouv.qc.ca.
Ocean and river cruises, all-inclusive packages in the South, flights, stays at Walt Disney World, Disneyland Paris and Universal Orlando, escorted tours, group travel, corporate travel and incentive travel.
Cruise and package prices change several times a day. Write to info@voyagesaquaterra.com or call 1-866-628-6241 with your dates and the number of travellers. An advisor checks live availability and comes back to you with the all-in price.
Yes. Every advisor in the network has their own contact details and their own page. You book with the person you know rather than with a call centre, and they keep the history of your trips.
Yes. From about ten people, a group opens the door to rates and conditions that do not exist for individual bookings. Family reunions, destination weddings, corporate trips and incentive travel.
A deposit holds the booking, and the balance is due before departure. The deposit amount and the balance date vary from one supplier to the next. Your advisor gives you both in writing when you book.
Your advisor. You travel with their contact details, and they are the one who deals with the tour operator, the cruise line or the hotel when something goes wrong on the ground.
At 118-B, boulevard Curé-Labelle in Laval, Monday to Friday from 9 a.m. to 4 p.m. Phone 450-628-6241 or 1-866-628-6241, email info@voyagesaquaterra.com. Advisors in the network are spread across Quebec.













